Shipping policy

 

Shipping Policy

Thank you for shopping with us. Below you will find information about our shipping process.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipping your order, we will contact you by email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the size of your order.

Estimated delivery times:

  • Germany: 2–5 business days

  • European Union: 5–10 business days

  • International: 7–21 business days

Please note that delivery times are estimates and may vary due to postal delays or customs processing.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has been shipped. If tracking is available, the tracking number will be included in the email.

Customs, Duties and Taxes

Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees once the package reaches the destination country. These charges are the responsibility of the customer.

Damaged or Lost Packages

We are not responsible for packages lost or damaged during shipping. However, if your order arrives damaged, please contact the shipping carrier and keep all packaging materials and damaged goods before filing a claim.

If you experience any issues with your delivery, please contact us at:

sanashop.pal@gmail.com